Here's the short version: the 5 most common reasons Binance rejects KYC are, in order — blurry or unclear ID photos (35%), failed facial recognition (28%), mismatched information (18%), wrong country selected (12%), and unrecognized address (7%). A rejection isn't the end of the road; once you know the cause, resubmitting is usually straightforward. Before you resubmit, open the Binance Official Site to check the exact wording in your rejection email; resubmitting is easier from the Official Binance App, and if you're on iPhone and can't install it, see our iOS Installation Guide.
The rejection email usually just gives you a short English reason (like "Document is not clear") without telling you exactly which photo or which field caused it. Below we break down the 5 most common causes one by one, with how to diagnose each and how to fix it.
| Rank | Reason | Share | Difficulty to Fix |
|---|---|---|---|
| 1 | Blurry or unclear ID photo | 35% | Low — just retake the photo |
| 2 | Failed facial recognition | 28% | Medium — adjust your environment |
| 3 | Mismatched information | 18% | Low — double-check carefully |
| 4 | Wrong country or document type | 12% | Low — reselect |
| 5 | Unrecognized address | 7% | Medium — switch to English |
Let's go through each one.
Your rejection email includes phrases like "document blurry," "information not readable," or "poor image quality."
Many users get approved on their first try after switching to this method.
Your rejection email includes phrases like "face verification failed" or "liveness detection failed."
| Cause of Failure | Fix |
|---|---|
| Glasses causing glare | Take off your glasses (contact lenses are fine) |
| Wearing a mask or hat | Remove everything covering your face |
| Room too dark | Move to a room with natural light |
| Backlit (window behind you) | Turn so the light source is in front of you |
| Heavy makeup | Remove makeup or wear only light makeup |
| Expression too stiff | Relax and stay natural |
Binance's liveness check asks you to perform 3 actions: blink, open your mouth, and turn your head. Do each action clearly, but don't overdo it. One normal blink is enough; open your mouth wide enough to show your teeth; turn your head about 30 degrees each direction.
If you fail 5 times in a row, you'll be locked out for 24 hours and can't try again during that window.
Your email includes phrases like "name mismatch," "date of birth mismatch," or "information does not match."
Keep your ID next to you and enter every field character by character. If your name includes an uncommon character, you can look up the correct romanization online and copy-paste it. Entering your name in the original script is also accepted, but romanized spelling tends to pass more reliably.
Your email includes phrases like "country mismatch" or "document type not supported."
Choose your nationality based on where your document was issued, not where you currently live. Match the document type to the physical document you're uploading — ID card uploads should select "ID Card," passport uploads should select "Passport."
Note: don't pick a different country just because it "feels less sensitive" — any mismatch between your selection and your actual document will get you rejected.
Your email includes phrases like "address not recognized" or "address verification failed."
The most reliable approach is to write your address in English. For example, turn a local-language address into a full English format such as:
No. 100 Century Avenue, Pudong New Area, Shanghai, 200120, China
If you insist on using your local script, make sure it's complete — it must include the province/state, city, district, street, and building number. Enter your actual postal code; don't guess.
You can resubmit immediately after a rejection — there's no cooldown for that. The only cooldown is the 24-hour lockout after 5 consecutive facial recognition failures.
If you've fixed the apparent cause and you're still being rejected, you may have triggered risk controls. In that case:
Under normal circumstances nobody gets rejected more than 5 times. Repeated rejections usually mean there's an underlying account issue (for example, the same ID has already been used to register another account).
Q: Does a rejection leave a record? A: There's an internal record, but it doesn't affect your ability to resubmit or your approval odds.
Q: Can I switch from ID card to passport (or vice versa) after being rejected? A: Yes. But if the same document has already been linked to another account, the system will detect it, and even manual review won't be able to help in that case.
Q: Is there a limit on how many times I can be rejected? A: 5 attempts per day, resetting every 24 hours. If you keep getting rejected, change only one variable at a time between attempts so you can pinpoint the actual cause.
Q: Will a photo edited in Photoshop pass? A: No. Binance's OCR checks EXIF data and image hashes, so editing artifacts are easy to detect — and doing this can actually trigger stricter risk controls on your account.
Q: Can I appeal using my existing information after being rejected? A: Yes. You can request a manual review through live support by providing your UID and case ID, but the success rate is low — it's usually better to fix the actual cause and resubmit.
Q: Will a rejection affect registering again later with the same identity? A: No. But the same ID document can't be linked to 2 Binance accounts at once — the rejected verification has to be fully closed out before that document can be used to register a new account.
Most KYC rejections are technical issues, not a judgment about you personally. Work through the 5 reasons above one at a time, and most people get approved on their second or third try. If you're still stuck after 3+ attempts, our KYC Verification category has more in-depth troubleshooting guides.